To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
Think about the past month. Did you have overnight visitors? Did you fill a swimming poul or wash the car? Did you water a garden or run the sprinkler system more often than you normally do? If you can’t think of a specific event that may have resulted in increased water consumption, you may have a leak. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
How can I determine if my plumbing has a leak?
Turn off all water faucets and water using appliances including the ice maker. Go to the water meter box and read the meter. Write the numbers down. Wait at least 2 hours and don’t use any water during this time. After two hours have passed, read the meter again. Compare both readings. If the numbers have changed at all, you may have a leak.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
How do I establish an account for new water service?
We require you to visit our office in person to sign up for a new account. Renters will need a valid lease/rental agreement and homeowners will need a settlement statement (from closing), warranty deed, or property tax valuation notice. All applicants must have a valid, government issued photo identification. For property with an existing service tap and meter, a fee of $120.00 deposit and $30.00 service fee ($150.00) is payable at the time of application for service by cash, check or money order only.
